Refund Policy

We want you to be happy with your purchase! Please review our full return policy below. 

Returns & Refunds:

USA:
You can request a refund within 30 days of receiving your order. We’ll provide a prepaid USPS Priority Mail shipping label. Once we receive and inspect your returned item, the refund will be processed back to your original payment method within 5 business days. A 20% restocking fee will be deducted from your refund.

Rest of the World:
Due to high postage costs, we do not accept international returns. Please consider this when placing your order. If you have any issues with your order, contact us, and we’ll work with you to find a solution that meets your needs.

Customs (International):

We are not responsible for any customs fees for international orders. Please keep this in mind before placing your order.

Defective Products:

If you receive a defective product, contact us within 30 days for a replacement or a full refund.

Please contact us at support@sorelie.store for assistance.